How Postagy keeps your shipment safe.
Captain vetting, insurance, live tracking, incident response — explained plainly.
How we keep your goods safe
Captain vetting
Every Postagy captain is verified with a government ID, a valid driver's license, a vehicle inspection, and a background reference. We interview each one before activation.
Cargo insurance
Cargo insurance is arranged through a licensed third-party underwriter — Postagy facilitates coverage against damage or loss in transit; it isn't issued by Postagy. Higher coverage is available on request for high-value goods. Standard cover up to EGP 20,000.00 per shipment; higher cover on request.
Live tracking & drop-off confirmation
Follow your captain from pickup to drop-off in the app and by SMS. Your pickup code starts the trip, and the receiver's one-time OTP in the captain's app confirms drop-off. Point-to-point: one dedicated vehicle per booking — no sorting hubs or shared routes.
Incident response
A support hotline you can reach fast. If something goes wrong, WhatsApp us and our team responds quickly.
Rating system
You rate your captain. Your captain rates you. Ratings are public — captains with low ratings are retrained or removed.
Cash on delivery
Captains carry a Postagy digital receipt. Cash collected is remitted next-day, minus your service fee. No captain walks away with your money.
Data & privacy
We collect only what we need, and store it on secure servers. Read our full Privacy Policy.
How tracking & drop-off works
End to end — for you and for the person receiving.
Booked
You get a trip reference (e.g. #PG-2026-08274) and a pickup code to share with your captain.
Captain assigned
See the captain's name, photo, rating, vehicle and plate — plus a live ETA.
Pickup — your code starts the trip
The captain enters your pickup code. Nothing moves until it's confirmed.
In transit — share a live link
Follow the vehicle live. Share a tracking link with the receiver by WhatsApp/SMS — no app needed on their side.
Drop-off — receiver's OTP confirms
The receiver gets a one-time code by SMS. The captain enters it to confirm drop-off — a digital confirmation, not a paper signature.
Completed
Both sides get a digital receipt tied to the trip reference. Rate the captain and add an optional tip — 100% goes to the captain.
The receiver never needs the app — they get SMS updates and a shareable live link. Every trip has a reference like #PG-2026-08274 you can quote to support.
What happens if…
You see a live ETA and can call or chat in-app. If it slips, support steps in — no guessing.
The captain waits 15 minutes (free grace) and calls. After that, support helps you reschedule the drop-off or return the goods to you (a return trip is charged as a new fare).
The drop-off OTP is never entered, so the trip isn't confirmed. The captain returns the goods to you and the return leg is charged as a new fare. Merchants can set a re-attempt or return-to-sender default.
Edit the drop-off in-app before the captain arrives, or share a pin/live location. If it can't be reached, support re-routes to a nearby point or arranges a return.
The captain completes the remaining stops in order; the failed stop is skipped and its goods returned to you at the end (the return leg is charged as a new fare). Only completed drop-offs are confirmed by OTP.
Report within 24 hours with photos. Cargo insurance (up to EGP 20,000.00 via a licensed underwriter) — assessed within ~3 and settled within 14 business days.
Free before a captain accepts. EGP 20.00 after assignment; 50% of base after pickup starts. Wallet refunds are automatic where due.
You're not charged. Rebook or widen the vehicle type and we try again.
Cargo insurance & how to claim
Cargo insurance is arranged through a licensed third-party underwriter. Standard cover of up to EGP 20,000.00 per shipment is included at no extra cost; higher declared-value cover is available on request for a small premium. An EGP 200.00 excess applies per claim. Exclusions apply (e.g. cash, undeclared valuables, improper packing). Final limits and premiums are confirmed with the underwriter before launch.
Filing a claim — 3 steps
Report within 24 hours
Message support with your trip reference (e.g. #PG-2026-08274) and photos of the damage.
Assessment
The licensed underwriter reviews the claim and required documents — usually within 3 business days.
Settlement
Approved claims are paid to your wallet or bank within 14 business days of assessment.
What you can send
Allowed
- Documents & samples
- Furniture & appliances
- Boxes & retail stock
- Refrigerated food & medicine
- Construction materials
- Bulk & pallets
Not allowed / restricted
- Cash, jewellery & high-value valuables (undeclared)
- Flammable, explosive or hazardous goods
- Illegal or restricted items
- Live animals
- Unpackaged perishables without refrigeration
Questions about safety? We're happy to walk you through it.
Contact support